Answers to Your Most

Frequently Asked Questions

We’re here to help. Answers to FAQs we get asked the most.

Where is the Maple Leaf Foods head office?

Maple Leaf Foods’ head office is located at 6985 Financial Drive, Mississauga, ON, L5N 0A1.

How do I reach Maple Leaf Foods by phone?

You can reach Maple Leaf Foods by phone at 1-800-268-3708.

Does Maple Leaf Foods operate outside of Canada?

Maple Leaf Foods is a Canadian company that operates in various markets around the world, including the U.S., Mexico and Asia.

How can I apply for a job at Maple Leaf Foods?

Go to our Job Search page, browse all our open job openings and apply directly by sending in your resume.

If you’re living outside of Canada and wish to apply for one of our jobs, we will consider applications from all qualified candidates who have authorization to work in Canada. We are unable to offer relocation or immigration assistance.

Can you send me coupons?

Unfortunately, we are unable to supply coupons to all of our loyal consumers. However, we do distribute coupons regularly through local store flyers, newspapers and magazines.

Do you have a donations policy?

Maple Leaf Foods has a strong set of values which define our culture and how we do business. We are committed to giving our time, talent and resources to communities and we work with non-profit organizations, government and industry partners to advance food security.

Food security is a significant issue in Canada and globally. Nationally, one in every eight households experiences some level of food insecurity, affecting one in every six children. For Canada’s Indigenous people, food insecurity is 2.5 times the national average. Globally, the leading health risk is hunger and malnutrition.

In December 2016, we formed the Maple Leaf Centre for Action on Food Security, a registered charity, to advance food security through innovative initiatives, learning and collaboration and advocacy for change. Maple Leaf Foods’ financial support is predominantly directed to the Centre to support initiatives and partnerships that reflect our strategic focus on advancing food security in Canada. Remaining funds are directed to support existing partnerships with international programs and employee engagement/ volunteerism.

To learn more about funding opportunities, please visit feedopportunity.com.

Why can’t I find a best before date on this product?

A best before date (BBD) is only required by law on food products with a shelf life of less than 90 days. Products with a shelf life of more than 90 days will most likely have a production code. A production code would be typically found on shelf stable or frozen products.

Production code formats may vary between products, plants and/or manufacturing lines. To locate the production code, look for any series of numbers or letters on the outside package. They can take on many different forms, such as ink jetted, stickered, embossed, etc. Some products may carry both a best before date and a production code.

How do I read the production code on the product I have?

Most products with a shelf life of over 90 days will have a production code which may be difficult for you to decipher. The production code will indicate the date that the product was produced. This date is always represented as a “Julian code,” which represents the number of days since the first day of the calendar year. For example: Julian code 156 would represent June 5, as that is the 156th day of the calendar year.

I have an allergy. How can I determine if your product is safe for me to eat?

At Maple Leaf foods, we take allergens very seriously and we have strict allergen controls in place. Because ingredients and ingredient suppliers can change at any time, we strongly recommend you refer to the list of ingredients on the package for the most accurate and up-to-date information at every purchase.

Do you have a gluten-free or nut-free product list?

No. Our products are made in multiple facilities and we are always changing and improving them. We take allergens very seriously, and strongly recommend you refer to the label at every purchase. We do not have a nut-free or gluten-free list for this reason.

Are your products hormone-free?

The use of growth-enhancing hormones in pigs and poultry is banned in Canada. No hormones have been added to any of our products. However, we cannot call our products hormone-free as animals and plants naturally contain hormones just as all living things do – including people.

Do you use antibiotics as a preventative measure to stave off infections?

In Canada, approved veterinary antibiotics may be given to poultry flocks to reduce and prevent disease outbreaks, and to prevent any potential food safety problems.

Once the package is opened, how long can I keep my product and still eat it?

If meat has been refrigerated promptly and wrapped or contained, it can be stored for the following times:
– Cooked ham: up to 3-4 days
– Bacon: up to 7 days
– Fresh, raw sausage: up to 1-2 days
– Pre-cooked sausage links or patties: up to 7 days
– Opened hot dogs: up to 7 days
– Opened deli meat: up to 3-5 days

Where is Maple Leaf Foods stock traded?

On the Toronto Stock Exchange under the symbol MFI.

How do I transfer shares, change my address or verify the number of shares I own?

Contact Computershare Investor Services Inc. at 100 University Avenue, 8th Floor, Toronto, Ontario, M5J 2Y1. You may also phone 514-982-7555 or 1-800-564-6253 (toll-free North America) or email service@computershare.com.

When is Maple Leaf Foods’ fiscal year end?

December 31.

Which sell-side analysts cover the company?

You can find a listing of analysts that cover Maple Leaf Foods in our Investor Relations section.

Does Maple Leaf Foods pay dividends and, if so, when?

Maple Leaf Foods pays dividends four times a year, at the end of every fiscal quarter, to everyone who holds shares at the record date.