Accessibility

Accessibility for Ontarians with Disabilities Act (AODA)

Maple Leaf Foods' Accessibility Plan

Statement of Commitment:

Maple Leaf Foods respects the principles of dignity, independence, integration and equal opportunity of all people.  We are committed to preventing, identifying and removing barriers that impede accessibility to persons with disabilities in a timely manner. Our leadership and team of Human Resources, Information Solutions, Facilities and Communications professionals will collaborate to deliver on this commitment.  Our primary focus will be improving accessibility and meeting AODA requirements under the multi-year plan outlined below:

Customer Service

Maple Leaf Foods (“The Company”) is committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and similar way as any other customer. Maple Leaf Foods will also recognize and support members of the public who use assistive devices, support persons, service animals or use of accommodation services.  The Company will maintain accessibility or incorporate barrier-free, Universal Design principles when possible, or inform people if not available.

Training

Maple Leaf is committed to training its people in accordance to the applicable accessibility laws and the Human Rights Code as it relates to people with disabilities.  We will engage our Human Resources partners, Information Solutions professionals, and other functions as needed to create, implement and record departmental training and training plans to ensure all people receive applicable training in accessibility and our accessibility policy.

Employment

Maple Leaf Foods is committed to fair and accessible employment practices and will accommodate people with disabilities during the recruitment and assessment processes and upon hiring.  Our Human Resources and Talent Acquisition team will share our commitment within our postings and throughout the selection process, including advising new hires of our accommodation related policies and update staff on any changes to these policies, as applicable.

We will continue to develop individual accommodation plans and return to work policies for people that have been absent due to disability and ensure a written process is in place to document individualized plans in a clear and consistent manner. In addition, career development, performance management, and redeployment processes / job changes will consider accessibility needs and individual accommodation plans accordingly.  Maple Leaf Foods commits to preventing and removing accessibility barriers, incorporating accessibility within our regular review of employment policies / materials and relevant procedures.

Emergency Information

Maple Leaf Foods will provide all existing public emergency procedures, plans and public safety information, upon request, in an accessible format or with appropriate communication supports in a timely manner.  We commit to keeping our people safe.  Therefore, we will strive to accommodate people with disabilities in providing emergency response information.  Also, with the person’s consent, specific needs will be provided to the person designated to aid, and individual situations would be maintained with any location changes.

Information and Communications

Maple Leaf Foods is committed to meeting the communication needs and making information and feedback processes accessible to people with disabilities.

All new web content posted on Maple Leaf Foods’ public websites conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 at Level A. Maple Leaf Foods is also committed to meeting WCAG 2.0 Level AA conformance for any public websites and web content published after January 2012, as required by the AODA’s Information and Communications Standard, except where this is impracticable.

In addition, we will enhance our public feedback. Upon request, Maple Leaf Foods will provide, accessible formats and communications supports for persons with disabilities in a timely manner and will seek to meet the specific needs of the person requesting assistance Maple Leaf Foods will also notify the public, via our website and other public communications platforms, about the availability of accessible formats and communications supports.

Notice of Temporary Disruptions

Maple Leaf Foods will provide notice to our customers in the event of a planned or unexpected disruption in the services usually used by people with disabilities. To the extent the information is available, the notice will include information about the reason for the disruption, its anticipated duration and a description of alternate services, if they are available.  

Feedback Process 

Maple Leaf Foods will ensure that it has accessible ways to receive feedback and respond promptly.

For more information on this Accessibility Plan or to submit an inquiry, provide feedback concerning accessible services, request an alternative format and/or require communication support, please contact our HR Services Team at 1-855-617-4411 or HRServices@mapleleaf.com and our team will respond to your inquiry as soon as possible.