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Need more information or support? At Maple Leaf Foods, we’re here to help. See our FAQs for answers to your common questions, or get in touch with one of our groups.

Our Consumer Engagement team is here to answer your questions from 8:30 a.m. to 5:30 p.m. Eastern, Monday to Friday (excluding statutory holidays). Call us toll free: 1-800-268-3708.

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Check out our frequently asked questions.

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Maple Leaf Foods Consumer Engagement
P.O. Box 61016
Winnipeg, MB, R3M 3X8

Maple Leaf Media Hotline

Phone: 1-888-995-5030
Email: Media.Hotline@mapleleaf.com

FAQs

Find answers to common questions our customers and consumers ask. If you can't find what you need – call or email us.

Where is the Maple Leaf Foods head office?

How do I reach Maple Leaf Foods by phone?

Does Maple Leaf Foods operate outside of Canada?

How can I apply for a job at Maple Leaf Foods?

Can you send me coupons?

Do you have a donations policy?

Maple Leaf Foods has a strong set of values which define our culture and how we do business. Through these values, we believe we have a strong accountability to employ our time, talent and resources to give back to communities and work with non-profit organizations, government and industry partners to advance food security.

Food security is a significant issue in Canada and globally. Nationally, one in every eight households experiences some level of food insecurity, affecting one in every six children. For Canada’s Indigenous people, food insecurity is 2.5 times the national average. Globally, the leading risk to health is hunger and malnutrition.

In December 2016, we formed the Maple Leaf Centre for Action on Food Security, a registered charity, which is working to advance food security through supporting innovative initiatives, promoting learning and collaboration, and advocating for change. Maple Leaf’s financial support is predominantly directed to the Centre to support initiatives and partnerships that reflect our strategic focus on advancing food security in Canada. Remaining funds are directed to support existing partnerships with international programs and employee engagement/volunteerism.

To learn more about funding opportunities, please visit feedopportunity.com.

How do I read the production code on the product I have?

Most products with a shelf life of over 90 days will have a production code which may be difficult for you to decipher. The production code will indicate the date that the product was produced. This date is always represented as a Julian code, which is the number of days since the first day of the calendar year. For example: Julian code 156 would represent June 5, as that is the 156th day of the calendar year.

Why can’t I find a best before date on this product?

A best before date (BBD) is only required by law on all food products with a shelf life of less than 90 days. Products with a shelf life of over 90 days will most likely have a production code. A production code would be typically found on shelf stable or frozen products. Production code formats may vary between products, plants and/or manufacturing lines. To locate the production code, look for any series of numbers or letters on the outside package. They can take on many different forms, such as ink jetted, stickered, embossed, etc. Some products may carry both a best before date and a production code.

I have an allergy. How can I determine if your product is safe for me to eat?

Do you have a gluten-free or nut-free product list?